Table of Contents
These Terms of Service ("Terms") govern your access to and use of the PrimeInvo platform available at app.quickfacturation.com. By creating an account or using the Service, you agree to be bound by these Terms in their entirety.
PrimeInvo is a business-to-business service designed exclusively for freelancers, sole traders and businesses. These Terms constitute a legally binding agreement between you ("the User", "you") and PrimeInvo ("we", "us", "our"), a company operating from the United Kingdom.
1. Definitions
| Term | Definition |
|---|---|
| Service | The PrimeInvo SaaS platform (web application, API, AI features) accessible at app.quickfacturation.com, including all updates and enhancements. |
| User | Any natural person or legal entity acting in a professional or business capacity who registers for and uses the Service. |
| Tenant / Account | The isolated workspace created upon registration, associated with a single legal entity or sole trader. |
| Subscription | The pricing plan selected by the User (monthly or annual) granting access to the features of the Service. |
| Customer Data | All data (invoices, client records, quotes, credit notes, etc.) created and managed by the User within the Service. |
| Content | Software, interfaces, text, logos, designs and all elements comprising the Service, exclusively owned by PrimeInvo. |
2. Description of the Service
PrimeInvo is a cloud-based professional invoicing platform designed for freelancers and small businesses in the United Kingdom. The Service includes, but is not limited to:
- Creation, sending and tracking of invoices, quotes and credit notes
- Client relationship management (simplified CRM)
- Automated email chasing of overdue invoices
- AI-powered assistance for drafting chase emails and product searches
- Export of invoices to PDF format compliant with UK legal requirements
- VAT number validation via HMRC
These Terms apply to all features of the Service, whether accessed during a free trial period or under a paid Subscription.
3. Eligibility and Access
The Service is intended for business use only. To register, you must:
- Be at least 18 years of age and acting in the course of your trade, business or profession
- Or be a legal entity (limited company, LLP, partnership, sole trader) duly registered in the United Kingdom or another jurisdiction
- Hold a valid business email address
- Accept these Terms of Service and our Privacy Policy
The Service is not intended for individual consumers. Consumer rights and protections afforded under the Consumer Rights Act 2015 do not apply to professional Users of the Service. By registering, you confirm that you are acting in the course of a business.
4. Account Terms
4.1 Account Creation
Registration requires the provision of accurate, complete and up-to-date information. You are responsible for the accuracy of all information provided, including your business name, Companies House registration number (or equivalent), and VAT number where applicable.
4.2 Credential Security
You are solely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorised use of your account by emailing security@primeinvo.com. PrimeInvo shall not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your credentials.
4.3 Accuracy of Information
If we reasonably believe that information you have provided is inaccurate, incomplete or fraudulent, we reserve the right to suspend or terminate your account immediately without prior notice or refund.
5. Subscriptions and Payment
5.1 Pricing Plans
Current pricing plans are published at www.quickfacturation.com/#pricing. All prices are quoted exclusive of VAT. VAT will be added at the rate prevailing at the time of billing, in accordance with applicable UK tax legislation.
5.2 Billing
- Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
- All payments are processed by Stripe. PrimeInvo does not store your payment card details.
- Subscriptions renew automatically. You may cancel at any time from your account dashboard before the next renewal date.
- If a payment fails, PrimeInvo reserves the right to suspend access to the Service after 7 days' notice sent by email.
5.3 Refunds
No refunds are due for any period already billed, except in cases of material breach by PrimeInvo. Cancellation takes effect at the end of the current billing period. If you believe you are entitled to a refund, please contact support@primeinvo.com.
5.4 Free Trial
PrimeInvo may offer a free trial period. At the end of the trial, access will automatically convert to a paid Subscription unless you cancel before the trial expires. No payment details are required during the trial period.
6. Acceptable Use Policy
You agree to use the Service in compliance with all applicable laws (including, without limitation, the laws of England and Wales) and these Terms. The following activities are strictly prohibited:
- Creating fictitious invoices or engaging in tax fraud, VAT fraud or any other fraudulent activity
- Attempting to gain unauthorised access to systems, data or accounts belonging to other Users
- Introducing viruses, malware, trojans or any code designed to disrupt or damage the Service
- Reverse engineering, decompiling, disassembling or otherwise attempting to derive the source code of the Service
- Reselling, sub-licensing or transferring access to the Service to any third party without our prior written consent
- Conducting load testing, penetration testing or denial-of-service attacks against the Service infrastructure without prior authorisation
- Using AI features to generate content that is illegal, misleading, defamatory or harassing
- Scraping, crawling or using automated means to extract data from the Service without authorisation
Any breach of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund, and we reserve the right to take legal action where appropriate.
7. Intellectual Property
7.1 Our Rights
The Service, including its source code, user interfaces, algorithms, design, trade marks, logos and all associated documentation, is protected by copyright and intellectual property rights under the Copyright, Designs and Patents Act 1988 and applicable international treaties. All rights not expressly granted herein are reserved by PrimeInvo.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes for the duration of your Subscription.
7.2 Your Customer Data
You retain all ownership rights in your Customer Data. You grant PrimeInvo a limited, non-exclusive licence to process, store and display your Customer Data solely for the purpose of providing the Service to you.
PrimeInvo claims no ownership over your Customer Data and shall not use it for any purpose other than the provision and improvement of the Service.
7.3 Feedback
If you provide us with suggestions, ideas or feedback regarding the Service, you grant us an unrestricted, irrevocable, royalty-free licence to use such feedback for any purpose without obligation of compensation.
8. Data Protection (UK GDPR)
The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and complies with the UK General Data Protection Regulation (UK GDPR) as incorporated by the Data Protection Act 2018.
Where you use PrimeInvo to process personal data belonging to your own clients (such as names, addresses and email addresses appearing on invoices), you act as the data controller and PrimeInvo acts as the data processor within the meaning of Article 28 of the UK GDPR.
Data Processing Agreement (DPA): By accepting these Terms, you also agree to the terms of our Data Processing Agreement, a copy of which is available upon request at privacy@primeinvo.com. The DPA sets out how PrimeInvo processes your clients' personal data on your behalf, including details of security measures, sub-processors and international data transfers.
9. Service Availability and SLA
9.1 Availability Commitment
PrimeInvo shall use commercially reasonable endeavours to ensure the Service is available 99.5% of each calendar month, excluding scheduled maintenance windows.
| Type | Notice | Window |
|---|---|---|
| Scheduled maintenance | 48 hours by email | 02:00 – 06:00 UTC (non-business days) |
| Emergency maintenance | As soon as reasonably practicable | At any time if necessary |
9.2 Exclusions
The availability commitment does not apply to interruptions caused by: force majeure events; failures of third-party services (hosting providers, telecommunications operators, payment processors); security incidents; or actions by the User that do not comply with these Terms.
10. Limitation of Liability
10.1 Warranty Exclusions
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, PrimeInvo makes no warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
10.2 Liability Cap
PrimeInvo's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Subscription fees paid by you during the 12 months immediately preceding the event giving rise to the claim.
10.3 Exclusion of Indirect Losses
To the maximum extent permitted by applicable law, PrimeInvo shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to: loss of revenue, loss of profits, loss of business opportunity, loss of goodwill, or loss of data arising from your use of the Service.
Statutory rights: Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under the laws of England and Wales.
PrimeInvo is an invoicing tool. It does not constitute tax, accounting or legal advice. For questions regarding your obligations (VAT, Making Tax Digital, HMRC compliance, accounting standards), please consult a qualified professional such as a chartered accountant or solicitor.
11. Termination
11.1 Termination by You
You may cancel your Subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. Your Customer Data will be retained for 30 days following cancellation, after which it will be permanently deleted. You may request a data export at any time before deletion.
11.2 Termination by PrimeInvo
PrimeInvo may suspend or terminate your access to the Service without prior notice in the event of:
- A material breach of these Terms
- Non-payment of fees after 14 days of arrears
- Fraudulent, illegal or otherwise unlawful use of the Service
- A court order, regulatory direction or other lawful requirement
11.3 Data After Termination
Upon termination, you have 30 days to export your Customer Data. After this period, all Customer Data will be irrevocably deleted from our systems, except where we are required by law to retain records (for example, HMRC requires businesses to retain financial records for a minimum of 6 years).
12. Changes to These Terms
PrimeInvo reserves the right to amend these Terms at any time. Any material changes will be communicated to you by email at least 30 days before they take effect.
If you do not agree to the revised Terms, you may cancel your Subscription before the changes take effect. Your continued use of the Service after the effective date of any changes shall constitute your acceptance of the updated Terms.
Minor amendments (such as typographical corrections or editorial clarifications that do not affect your rights or obligations) may be made without prior notice.
13. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
Mediation: Before initiating court proceedings, the parties agree to attempt to resolve any dispute through mediation administered by CEDR (Centre for Effective Dispute Resolution) — cedr.com — within 30 days of a written notice of dispute.
14. Contact
If you have any questions about these Terms of Service:
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